Frequently Asked Questions

THE OFFICIAL HANDPICKED GUIDE

Find all the deets here to commonly asked queries.

COMING TO HANDPICKED?

Main Points to Know:

> Gates open at 1pm on Saturday November 10th 2018

> First act kicks off at 1.30pm

> Note there will be NO pass outs for the first 5 hours of the gates opening. This includes Tent City patrons.

> Tent City opens at 11.30am

> See Tent City FAQ here

General Event Queries

What is the date of Handpicked this year?

It will be held on Saturday 10th November 2018. Tell your boss as it would make a great Christmas present for the team or corporate Christmas party event!

Where is Handpicked held?

Lake Breeze Wines, Step Road, Langhorne Creek (under an hour from the CBD via the SE Freeway, turn off at Strathalbyn exit and follow the signs to Langhorne Creek).

What time do gates open?

Gates open at 1pm with the first act kicking off at 1.30pm

Can children attend Handpicked?

Yes, Handpicked is an All Ages event! Children 12 years or under receive FREE entry. Please be aware that children must be accompanied by an adult to enter the Handpicked site and under the supervision of a responsible adult at all times.

Handpicked security staff will not allow children to enter or exit the event grounds unless they are in the care of a responsible adult.

Full price tickets commence at the age of 13.

What items are not permitted into Handpicked?

Food, alcohol, glass (including wine glasses) metal cutlery, soft drinks, bottle openers, sunshades, tents, tables and umbrellas. We have plenty of natural shade (thanks to our huge big old gum trees!) and would hate for people to miss the show with obstacles such as these getting in the way.

Can we bring food and drink into Handpicked?

No, Handpicked is licensed event and it is a condition of entry that no alcohol or food be brought onto or taken off the event site. Entrants will be searched upon entry therefore please save yourself some time by minimising what you bring to the event…ie. NO ESKIES people! Sealed Plastic Water Bottles and/or empty water bottles are permitted as there will be complimentary hydration stations on site for you to fill up at.

The Handpicked Bars, Food Trucks and Operators will be able to cater for all your needs at the event – see what options there will be here.

Will there be Vegan & Vegetarian options at the festival?

Yes, our incredible range of high quality local food trucks and stalls catering to all dietary requirements. See this years food lineup here!

Can I bring my pets?

Unless your pet is a service dog, the answer is NO. No pets of any kind are permitted on the Handpicked site sorry.

At The Festival

Is there wheelchair access and facilities at Handpicked?

Yes there is however please be mindful that we are outside on natural terrain. We have however done our upmost to ensure the event is suitable for people with disabilities. Please email us at hello@handpickedfestival.com if you have any further questions or special requirements.

Is there seating at the festival?

All general admission areas have no seating provided.

Whilst you may bring chairs into Handpicked it is important that you consider others. Please limit them to low beach chairs on the sides of the grassed site areas or, better still use only rugs, so as to allow a clear view for all patrons and minimise disruption.

For premium seating and facilities however check out our Cellar Door Premium Passes here

Are there any Conditions of Entry?

See our full list of conditions of entry here

What do I do if I hurt myself at Handpicked?

There will be full medical facilities available on site from licensed paramedics. Their first aid tent will be easily visible on site at the entrance of the festival. See our site map here to get your bearings.

What should I bring to Handpicked?

Your domestic camera and/or phone…of course! (Please note however, professional cameras, video cameras and recording devices are not permitted). You SHOULD bring sunscreen and a hat…(festival fashion is as sunsafe as it is fashionable), sensible shoes, sealed plastic bottles of water, some patience and a sense of humour!

Ticketing

When do tickets go on sale?

Tickets will go on pre-sale during September. Keep your eyes peeled for updates closer to the date via our Facebook or Instagram pages. For our mailing list subscribers, a discounted ticket offer will hit your inboxes prior to the pre-sale ticket date. Anyone can join our mailing list…get in the know here!

How can I see if my ticket order was successful?

If you are unsure whether your order was successfully processed, please contact Moshtix on 1300 GET TIX (438 849)

Can I get refund on my ticket?

Sorry, we have a strict no refund policy.

Does my name need to be on my ticket?

Nope! If for whatever reason you can no longer attend Handpicked feel free to pass your ticket on to a friend or family and/or sell to another person with no issues.

Getting Here

How do the return bus passes work?

Handpicked provides a return coach service between key locations in Adelaide, Victor Harbor, Middleton, Port Elliot, Goowla, Milang, Mt Barker, Strathalbyn and Murray Bridge.

All busses depart for Handpicked from your selected location at the corresponding departure time (usually around 1 hour before gates open – see the full bus schedule here) All busses depart Handpicked back to the same location at the end of the event at 10.45pm.

Bus Passes MUST be pre-booked as we cannot accept walk ups on the day. See more information here

I'm catching one of the coach services to Handpicked. What do I need to know?

If you have pre-purchased a Bus Pass for return transfers to and from Handpicked, make sure you are familiar with the departure times as per our Bus Schedule here. It is recommended you arrive at least 10 minutes prior to the scheduled departure time. Return coaches will depart Handpicked Festival from Lake Breeze at approximately 10.45pm.

Note: To access the bus you MUST have pre-booked your pass – if you haven’t yet done so passes are available for sale from Moshtix.

Will parking be available at Handpicked?

We will have a parking space close to the Handpicked site and it will be FREE.

Premium 'Cellar Door' Passes

What's included in the "Premium Cellar Door" Ticket?

We’re so glad you asked! Our Cellar Door Premium Pass includes exclusive access to a private, furnished bohemian space in our favourite part of the Handpicked grounds, with personal bathrooms, 5 drink cards, catering, a private bar inside a double decker bus with rooftop viewing (seriously!!) and your entry ticket to the festival. Get your pass here

Grazing Hampers

I've pre-purchased a Grazing Hamper - where do I collect it?

To collect your pre-ordered Grazing Hamper on the day, bring your hamper ticket to the Gourmet Graze Marquee in The Food Garden between 1pm – 6pm. Yum!

Is there a Gluten Free and/or Vegetarian Option?

There sure is! All of our grazing hampers are vegetarian and if you require Gluten Free, simply let us know at the time of collection and we’ll ensure you get Gluten Free elements in your hamper!

Where do I pre-purchase a grazing hamper?

Via our online booking platform, right here!

Camping & Tent City

Can you camp onsite?

You sure can! For $15pp you and your squad can pitch your own tent in Tent City or live it up for the night and stay in one of our Glamping Belle Tents. Learn more here.

I have my 'Tent City Pass' to camp the night. What do I need to know?

Access to the Tent City campsite opens on the morning of Handpicked Festival at 11:30am, SATURDAY 10 NOVEMBER. You will NOT be allowed to drive OUT again as the road will be closed for event patrons coming into the Festival.

You will have 4x4m of space per site, this is in a first in best dressed basis. Please be courteous of others.

Note: You will need to show your Tent City ticket at the entrance of Tent City. This can later be redeemed at the Handpicked Entrance Gate for a wristband in order to gain entry and re-entry into Tent City. These wristbands are non-transferable. Tent City is a dry zone & does not allow pass-outs within the first 5 hours of gates opening.

Will their be car searches at the entrance to Tent City?

All cars will be subject to a random safety and security check at the entrance of Tent City. Any prohibited items will be confiscated including alcohol. See the full list of Tent City FAQs and prohibited items here

Where do I purchase my Tent City pass?

Via our online booking platform, right here!

What else do I need to know about camping in Tent City?

See more information and Tent City specific Frequently Asked Questions here!